Refund policy | ProMCQ

GK's Study Centre LLC, operating as ProMCQ, is committed to providing high-quality study materials and revision tools for Gulf licensing-exam preparation. Since our products are digital and instantly accessible upon purchase, we maintain a clear refund policy outlined below.

1. Digital product policy

Once you purchase an access pass or any digital product, the content is delivered immediately. Therefore, as a general rule, we do not offer refunds for access passes or digital products once access has been granted.

2. Exceptions to this policy

Refunds may be considered in the following exceptional situations:

Duplicate payments (accidental multiple charges)
Technical errors where you were charged but did not receive access
Mistaken purchase of the wrong access pass, provided the refund is requested within 24 hours and no significant usage has occurred (e.g., answering questions, accessing flashcards)

3. Non-refundable situations

Refunds will not be issued in the following cases:

Change of mind after accessing the content
Failure to use the product within your exam preparation timeline
Claiming dissatisfaction after significant usage (e.g., viewing multiple cases, accessing downloads, or using flashcards)
Buying the product expecting features not advertised or not included

App Store and Google Play purchases

Passes bought inside the ProMCQ iOS or Android app are billed by Apple or Google, and only they can refund them. Request a refund from Apple at reportaproblem.apple.com or from Google Play under Order history in the Play Store. If the store refunds a purchase, the access it granted ends. The rest of this policy applies to passes bought on the ProMCQ website.

4. Requesting a refund

If you believe your situation qualifies for a refund under the exceptions listed above, please contact:

Email: support@promcq.com

Subject: Refund Request -- [Your Order ID]

Details: Provide details of your purchase and the reason for your refund request.

Processing time: Refund requests will be reviewed within 3-5 business days, and a decision will be communicated via email.

5. Contact

For questions regarding this Refund Policy, contact us at: